Trust & Safety
Your safety and security are our top priorities. Learn how we protect our community.
Identity Verification
We verify every user on our platform to ensure a safe and trustworthy community.
Profile Verification
All users must provide accurate personal information and a verified email address.
ID Verification
Government-issued ID verification is required for all users to ensure authenticity.
Driver's License
Valid driver's license verification is mandatory for all renters before booking.
Background Checks
We conduct background checks on all users to maintain platform safety.
Comprehensive Insurance Coverage
Every rental through FLYTS is protected by comprehensive insurance coverage that includes:
Vehicle Damage Protection
Coverage for damage to the rental vehicle during the rental period.
Theft Protection
Protection against vehicle theft during the rental period.
Third-Party Liability
Coverage for third-party injury and property damage as required by law.
24/7 Roadside Assistance
Round-the-clock support for breakdowns, accidents, and emergencies.
Platform Safety Features
Secure Payments
All payments are processed through secure, encrypted channels. Your financial information is never shared with car owners or renters.
Rating System
Our two-way rating system helps build trust. Both car owners and renters can rate each other after every trip.
24/7 Support
Our support team is available around the clock to assist with any issues, emergencies, or questions.
Incident Reporting
Easy-to-use reporting system for any safety concerns, disputes, or incidents that need immediate attention.
Safety for Car Owners
Verified Renters Only
Only verified users with valid driver's licenses can book your car.
Vehicle Protection
Your vehicle is fully insured during rental periods, protecting you from damage and theft.
Pre-Trip Inspection
Both parties document the vehicle's condition before and after each rental with photos.
Dispute Resolution
Our support team helps resolve any disputes or issues that may arise during rentals.
Safety for Renters
Verified Vehicles
All vehicles are verified for roadworthiness and must meet our safety standards.
Transparent Listings
Detailed vehicle information, photos, and car owner ratings help you make informed decisions.
Secure Payments
Payments are held securely and only released to car owners after successful trip completion.
Emergency Support
Immediate assistance available for breakdowns, accidents, or any emergencies during your trip.
Safety Concerns?
If you have any safety concerns or need to report an incident, contact us immediately:
Emergency Hotline
+256 704361827
Email Support
support@cartlyf.com
For emergencies, please call our hotline immediately. For non-urgent safety concerns, email us and we'll respond within 24 hours.