Trust & Safety
Your safety and security are our top priorities. Learn how we protect our community.
Identity Verification
We verify every user on our platform to ensure a safe and trustworthy community.
Profile Verification
All users must provide accurate personal information and a verified email address.
ID Verification
Government-issued ID verification is required for all users to ensure authenticity.
Driver's Licence
A valid driving licence is required for renters who choose to self-drive. Renters booking with a driver do not need a licence.
Admin Review
Every profile is manually reviewed and approved by our team before it is activated. Driving licences are additionally verified for anyone who chooses self-drive.
How We Reduce Risk
FLYTS does not provide platform insurance. Instead, we build trust through verified people, inspected cars, and host-controlled handovers.
Verified People
Every host and renter is ID-verified and admin-approved before they can transact.
Inspected Cars
Every listed car is verified and physically inspected by our team to prevent fake or misrepresented listings.
Host Stays in Control
Hosts approve every booking, set their own rules, and can check the renter's ID at handover before deciding to release the car.
Condition Photos & Ratings
Mandatory before/after photos and two-way ratings protect both sides and build a reputation trail.
Platform Safety Features
Secure Payments
All payments are processed through secure, encrypted channels. Your financial information is never shared with car owners or renters.
Rating System
Our two-way rating system helps build trust. Both car owners and renters can rate each other after every trip.
24/7 Support
Our support team is available around the clock to assist with any issues, emergencies, or questions.
Incident Reporting
Easy-to-use reporting system for any safety concerns, disputes, or incidents that need immediate attention.
Safety for Car Owners
Verified Renters Only
Only admin-verified users can book your car. For self-drive rentals, a driving licence is also required.
You Decide
You approve every booking and can verify the renter's ID at handover. You set your own terms and choose self-drive, with-driver, or both.
Pre-Trip Inspection
Both parties document the vehicle's condition before and after each rental with photos.
Dispute Resolution
Our support team helps resolve any disputes or issues that may arise during rentals.
Safety for Renters
Inspected Cars
Every car is verified and inspected by our team before it can be listed, so you know it's real and has been reviewed.
Transparent Listings
Detailed vehicle information, photos, and car owner ratings help you make informed decisions.
Secure Payments
Payments are processed securely through Paystack. If something goes wrong, report it in the app and our team will help resolve the dispute.
In-App Support
Report any issue directly in the app. Our team is available to help mediate disputes and address safety concerns.
Safety Concerns?
If you have any safety concerns or need to report an incident, contact us immediately:
Support Hotline
+254 716957147 / +254 714968636
Email Support
cartlyftechnologies@gmail.com
For emergencies, please call our hotline immediately. For non-urgent safety concerns, email us and we'll respond within 24 hours.